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OOfficially

Support

Officially Assignor Support

We’re here to help you get the most out of Officially Assignor.

Officially Assignor helps officiating associations and their officials schedule events, assign officials, and manage availability. If you have a question, run into a problem, or want to request a change to your account, this page tells you how to reach us and what to expect.

Contact us

The fastest way to get help is by email. We read every message and respond as quickly as we can.

Email:support.assignor@officially.pro

We typically reply within 1–2 business days. To help us resolve your issue faster, please include:

  • the email address associated with your account
  • your association name and your role (assignor or official)
  • a short description of what happened and what you expected
  • your device type and operating system version (for example, iPhone running iOS 18)

Common questions

Signing in or resetting your password

You sign in with the email address on your account. If you can’t sign in, use the password-reset option on the sign-in screen, or email us and we’ll help you regain access.

Notifications

Officially Assignor can send push notifications about assignments, schedule changes, and account activity. You can turn push notifications on or off at any time in your device settings. Disabling notifications does not affect the rest of your account.

Assignments and availability

Assignors manage events, assignments, and rosters from within the app, and officials set their availability and view assignments there. If an assignment or schedule doesn’t look right, contact your association’s assignor first - and email us if you think something isn’t working as it should.

Text messages (SMS)

Text messaging is optional and separate from general use of the app. If you opted in, you can stop messages at any time by replying STOP, or reply HELP for assistance. Message and data rates may apply. See our Messaging Privacy Policy and Messaging Terms & Conditions for details.

Account and data requests

You can access, correct, or update most of your account information from within the app. To request that we access, correct, or delete your data, or to close your account, email support.assignor@officially.pro from the address associated with your account. For details on how we handle your information, see our Privacy Policy.

Reporting a problem

Found a bug or a security issue? Please email us at support.assignor@officially.pro with a description and, if possible, steps to reproduce it and a screenshot. We appreciate the report and will look into it.