Officially Pro Messaging Privacy Policy

1. Information We Collect

We may collect information that you provide directly to us, including:

• name
• business name
• email address
• mobile phone number
• account and contact information
• business preferences and configuration
• information you submit through forms or onboarding
• communications with Officially Pro
• messaging preferences and consent records

We may also collect information generated through use of our services, including:

• appointment notifications
• lead notifications
• contact request notifications
• message delivery and response information
• service activity and usage information
• technical information such as browser type, device information, IP address, and logs
• dates, times, and methods of SMS consent and opt-out requests

Some notifications may contain information relating to customers or prospective customers who have contacted your business through services configured with Officially Pro.

2. How We Use Information

We may use information to:

• provide and operate Officially Pro services
• send requested business notifications
• notify users of incoming leads, appointments, inquiries, or contact requests
• deliver account and service-related information
• maintain and improve our services
• provide customer support
• troubleshoot technical issues
• protect against fraud, abuse, or unauthorized access
• comply with applicable legal and regulatory requirements
• maintain records of messaging consent and opt-out requests

Officially Pro business notification messages are intended primarily for informational and transactional purposes related to the recipient's business or Officially Pro account.

3. SMS and Mobile Information

When you voluntarily opt in to the Officially Pro Business Notifications messaging program, we may use your mobile number to send notifications related to your business or Officially Pro services.

These messages may include notifications about:

• new leads
• new appointments or appointment activity
• new customer inquiries
• new contact requests
• activity requiring your attention
• other operational notifications you have enabled

We do not sell, rent, or share your mobile phone number, SMS opt-in information, or text messaging consent with third parties or affiliates for their marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be sold or transferred to third parties for their own marketing or promotional use.

We may use service providers that perform services on our behalf, such as telecommunications providers, hosting providers, and technology infrastructure providers, solely as necessary to operate and deliver Officially Pro services. Such providers may only process information as necessary to perform services for Officially Pro and may not use your messaging consent for their own marketing or promotional purposes.

4. SMS Consent

Consent to receive SMS or MMS messages from Officially Pro is voluntary.

Consent to receive text messages is not a condition of purchasing or using unrelated Officially Pro services.

Messaging consent is obtained separately from acceptance of our general Terms and Conditions.

You may withdraw your consent at any time by replying STOP to an Officially Pro message.

After an opt-out request is processed, we may send one final message confirming that you have been unsubscribed. You will not receive additional messages from that messaging program unless you subsequently opt in again.

5. Information Sharing

We may disclose information to service providers that assist us with:

• hosting and infrastructure
• telecommunications and messaging
• email delivery
• analytics
• security
• customer support
• application integrations
• payment processing
• other services required to operate Officially Pro

We may also disclose information when reasonably necessary to:

• comply with applicable law, regulation, legal process, or governmental request
• enforce our agreements
• protect Officially Pro, our customers, or others from fraud, security threats, or illegal activity
• protect the rights, property, or safety of Officially Pro or others

We do not sell personal information for third-party marketing.

As stated above, mobile phone information, text messaging opt-in data, and messaging consent are not shared with third parties or affiliates for their marketing or promotional purposes.

6. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, destruction, loss, alteration, or disclosure.

No electronic transmission or storage system can be guaranteed to be completely secure, however, and we cannot guarantee absolute security.

Business users should take appropriate steps to protect devices that receive Officially Pro notifications because messages may contain information relating to leads, appointments, or customer inquiries.

7. Data Retention

We retain information for as long as reasonably necessary to:

• provide our services
• maintain business and transaction records
• maintain records of messaging consent and opt-outs
• resolve disputes
• enforce agreements
• comply with applicable legal obligations

Retention periods may vary depending on the type of information and the purpose for which it was collected.

8. Your Choices

You may update certain account or notification preferences through Officially Pro or by contacting us.

To stop receiving SMS or MMS messages from the Officially Pro Business Notifications program, reply STOP to any message.

For messaging assistance, reply HELP or visit officially.pro.

Message and data rates may apply. Message frequency varies based on your business activity and the notification types you enable.

9. Third-Party Services

Officially Pro may integrate with third-party services used by you or your business, such as scheduling systems, customer relationship management systems, communications providers, or other business software.

Those third parties may have their own privacy policies and practices. This Privacy Policy applies to information processed by Officially Pro and does not replace the privacy policies of independent third parties.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

When we make material changes, we may update the effective date above and provide additional notice when appropriate.

Your continued use of Officially Pro services after an updated policy becomes effective is subject to the revised policy, except where additional consent is required by law.

11. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or Officially Pro Business Notifications, please visit officially.pro.

For SMS assistance, you may also reply HELP to an Officially Pro message.